Job Details
Issue Coordination Support + Vendor Manager
Others
Japan
2023-09-20 04:53:06
- Triage issues to Third Party Vendors on a day to day basis
- Monitor Third Party Vendors to ensure any service levels and KPIs are delivered
- Track and report the performance of all Third-Party Vendors using a scorecard Agreed SLA’s tracking as per each Individual Vendors
- Managing all aspects of Contracts including entering into new replacement agreements and renewal of existing Contracts
- Track, report and carry out timely escalation of issues and Third-Party Vendor performance to the Customer
- Escalate to the Third-Party Vendor team as and when their support is required, and as per the agreed in each vendor support agreement
- Manage and track escalations and requests to Third Party Vendors until the completion of the request
- Manage and track commercial aspects of budget process for software maintenance and licensing with the Third-Party Vendors including renegotiate terms in good faith and payments to Third Party Vendor
- Support Third Party Vendor evaluation to ensure service of appropriate quality is provided by the respective Third-Party Vendor, including within budget for applicable components
- Providing the Customer with lists of Personnel, Equipment and Software used by the Service Provider in performing the Services
- Remove client desktop Software and hardware made redundant by the decommissioning from Third Party Vendors
- Legal advisory/termination to the vendors
- Final signoff of successful completion of decommissioning
- Make sure all the Vendors under are following in accordance with the requirements of the Philippine Data Privacy Act, its implementing rules and regulations, or other Privacy Laws
- Vendor should jointly agree and implement the Customer Standards applicable to the Services
- Shall provide all vendor related reconciliation of Incident, Problem and operational changes with the Third-Party Vendors supporting the delivery of Services to the Customer
- The report includes number of open incidents, problem, operational change, and Service Request data of the Managed Contract Third Parties