Responsibilities

• Work in an agile development team building in-house digital products and supporting the enterprise IT Service of PAM for corporate users.
• Gather and document functional and support requirements for the digital product by engaging with the enterprise user community.
• Analyze enterprise IT policies to extract non-functional requirements related to cybersecurity and audit compliance (e.g. SOX) for the product and support model.
• Design multi-tier DevOps support model for the products under an enterprise IT service management environment that involves external teams and functions (e.g. Service Desk, ServiceNow, Savyint, AD, Azure, etc.).
• Build and maintain collaborative relationships with internal and external stakeholders at all levels to implement the support model for new products.
• Follow existing enterprise processes to engage with other services to establish external service and technical components.
• Lead service introduction and new enterprise customers engagement for onboarding and integration.
• Produce technical and operational documentation and communications for different target audiences.
• Create user stories in the product ADO board for backlog grooming and scrum planning sessions.
• Produce acceptance criteria for functional and non-functional requirements in the user stories, clearly outlining the boundary conditions for application logic.
• Participate in the functional testing of the product and lead UAT.
• Provide ad-hoc product demo, advice and support to VIP users and stakeholders.
• Conduct data analysis on enterprise privileged identities, accounts, and accesses.  
• Bachelor’s degree honors 2.1 or above in a Math, Science or Engineering subject.
• ITILv4 Foundation certification or above.
• One or more Microsoft Azure certifications.
• One or more Cybersecurity certifications.
• Over 5 years of experience working in an enterprise IT Service Management context, preferably related to IAM and cybersecurity.
• Technical understanding in digital identities, PAM.
• Essential BA skills (e.g. requirements engineering, process modelling, reporting, presentation, cost-benefit analysis etc.).
• Excellent interpersonal, stakeholder management, and communication skills.
• Ability to understand and articulate complex and abstract technical concepts.
• Logical thinking and numeracy.
• Relational/Object-oriented data modelling.
• Data analytics (e.g. Excel/SQL) and visualization (e.g. PowerBI).
• Basic understanding of software development and object-oriented programming language.

Requirements & Qualifications

• Bachelor’s degree honors 2.1 or above in a Math, Science or Engineering subject.
• ITILv4 Foundation certification or above.
• One or more Microsoft Azure certifications.
• One or more Cybersecurity certifications.
• Over 5 years of experience working in an enterprise IT Service Management context, preferably related to IAM and cybersecurity.
• Technical understanding in digital identities, PAM.
• Essential BA skills (e.g. requirements engineering, process modelling, reporting, presentation, cost-benefit analysis etc.).
• Excellent interpersonal, stakeholder management, and communication skills.
• Ability to understand and articulate complex and abstract technical concepts.
• Logical thinking and numeracy.
• Relational/Object-oriented data modelling.
• Data analytics (e.g. Excel/SQL) and visualization (e.g. PowerBI).
• Basic understanding of software development and object-oriented programming language.