• Work in an agile development team building in-house digital products and supporting the enterprise IT Service of PAM for corporate users. 
• Gather and document functional and support requirements for the digital product by engaging with the enterprise user community. 
• Analyze enterprise IT policies to extract non-functional requirements related to cybersecurity and audit compliance (e.g. SOX) for the product and support model. 
• Design multi-tier DevOps support model for the products under an enterprise IT service management environment that involves external teams and functions (e.g. Service Desk, ServiceNow, Savyint, AD, Azure, etc.). 
• Build and maintain collaborative relationships with internal and external stakeholders at all levels to implement the support model for new products. 
• Follow existing enterprise processes to engage with other services to establish external service and technical components. 
• Lead service introduction and new enterprise customers engagement for onboarding and integration. 
• Produce technical and operational documentation and communications for different target audiences. 
• Create user stories in the product ADO board for backlog grooming and scrum planning sessions. 
• Produce acceptance criteria for functional and non-functional requirements in the user stories, clearly outlining the boundary conditions for application logic. 
• Participate in the functional testing of the product and lead UAT. 
• Provide ad-hoc product demo, advice and support to VIP users and stakeholders. 
• Conduct data analysis on enterprise privileged identities, accounts, and accesses.   

Requirements & Qualifications 

• Bachelor’s degree honors 2.1 or above in a Math, Science or Engineering subject. 
• ITILv4 Foundation certification or above.  
• One or more Microsoft Azure certifications. 
• One or more Cybersecurity certifications.  
• Over 5 years of experience working in an enterprise IT Service Management context, preferably related to IAM and cybersecurity. 
• Technical understanding in digital identities, PAM. 
• Essential BA skills (e.g. requirements engineering, process modelling, reporting, presentation, cost-benefit analysis etc.). 
• Excellent interpersonal, stakeholder management, and communication skills. 
• Ability to understand and articulate complex and abstract technical concepts.  
• Logical thinking and numeracy. 
• Relational/Object-oriented data modelling. 
• Data analytics (e.g. Excel/SQL) and visualization (e.g. PowerBI). 

Basic understanding of software development and object-oriented programming language.