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Inersoft Careers:Jobs

Job Details
Field Service Center Japan team Service Planner Agent
Field Service Center Japan team Service Planner Agent
Admin
Malaysia
Bangalore
2021-09-24 09:47:45
Prerequisite 
■ Desirable to live in Kuala Lumpur or surrounding 
■ Working Place:
Jalan Kerinchi
■ Have the Isolated Room for Working from Home (WFH ) – Covid-19 Operation ■ Have the own INTERNET for WFH – Covid-19 Operation
After we finished WFH Operation, must work at Office / KL

Working conditions
Shift work,
■ 5 days a week during day shift (basic 40-hour work excluding breaks)
■ 4 days a week during night shift (basic 40-hour work excluding breaks)
Working hours
■ Day shift (1hour break)
JST 8:00 - 17:00
JST 9:00 - 18:00
JST 10:00 - 19:00
JST 12:00 - 21:00
■ Night Shift
JST21:00 - 8:00
Business content – Retail & Finance + Hospitality under Maintenance service
1 Receiving issue calls from customers directly in Japan via telephone or email 2 Create a ticket (Service Request=SR) from a customer’s issues
3 Management of Service Request=SR
4 Dispatch Field engineer and System engineer
5 Parts ordering work from field engineers
6 Support work for engineers who is doing installation ,removal, remodeling, etc.



Required skills
■ Communicate in Japanese without any problems
■ Use KEIGO in Japanese communication
■ Need Japanese listening skills, writing skills with HIRANAGA, KANJI, KATAKANA ■ Have some understanding of Japanese culture.
■ Understand the approximate location by listening to the names of regions and places in Japan. ■ Basic PC operation is possible


 

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