Prerequisite 

■ Desirable to live in Kuala Lumpur or surrounding 
■ Working Place: 
 Jalan Kerinchi 
■ Have the Isolated Room for Working from Home (WFH ) – Covid-19 Operation ■ Have the own INTERNET for WFH – Covid-19 Operation  
After we finished WFH Operation, must work at Office / KL  

Working conditions 
Shift work,  
■ 5 days a week during day shift (basic 40-hour work excluding breaks) 
■ 4 days a week during night shift (basic 40-hour work excluding breaks) 
Working hours 
■ Day shift (1hour break) 
JST 8:00 - 17:00 
JST 9:00 - 18:00 
JST 10:00 - 19:00 
JST 12:00 - 21:00 
■ Night Shift 
JST21:00 - 8:00 
Business content – Retail & Finance + Hospitality under Maintenance service 
  1 Receiving issue calls from customers directly in Japan via telephone or email 2 Create a ticket (Service Request=SR) from a customer’s issues  
3 Management of Service Request=SR 
4 Dispatch Field engineer and System engineer 
5 Parts ordering work from field engineers 
6 Support work for engineers who is doing installation ,removal, remodeling, etc.

Required skills 
■ Communicate in Japanese without any problems 
■ Use KEIGO in Japanese communication  
■ Need Japanese listening skills, writing skills with HIRANAGA, KANJI, KATAKANA  ■ Have some understanding of Japanese culture. 
■ Understand the approximate location by listening to the names of regions and places in Japan. ■ Basic PC operation is possible