Job Details
We are looking for a help desk engineer living in Osaka!
Support Engineer
Japan
2021-09-17 05:35:15
Job Description
| Service Deliverables: · Provide onsite and desk side support services to end users. · Troubleshoot PC related problems at the direction of client level 2 or SPOC. · Complete incidents and requests within SLA in pressurized environment. · Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components. · Ensure tickets are updated on a daily basis. · Support meeting room environment and video conferencing. · Support printers, scanners and other peripherals. · Support mobile devices, such as iPads, iPhones and Android devices. · End-User Data back-up and restoration when required in the course of a service incident. · Smart hands support for data center equipment as per required SLA (in specified locations) · As directed by client Tech support will assist in troubleshooting the data center devices · Replace defective components cards in data center equipment’s as advised by client Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites. · Import /Export tapes to the tape libraries as advised by client tech support |
Job Requirements
This position is for those who live in Japan
応募条件
日本在住の方に限ります。