Service Deliverables:

·         Provide onsite and desk side support services to end users.

·         Troubleshoot PC related problems at the direction of client level 2 or SPOC.

·         Complete incidents and requests within SLA in pressurized environment.

·         Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.

·         Ensure tickets are updated on a daily basis.

·         Support meeting room environment and video conferencing.

·         Support printers, scanners and other peripherals.

·         Support mobile devices, such as iPads, iPhones and Android devices.

·         End-User Data back-up and restoration when required in the course of a service incident.

·         Smart hands support for data center equipment as per required SLA (in specified locations)

·         As directed by client Tech support will assist in troubleshooting the data center devices

·         Replace defective components cards in data center equipment’s as advised by client Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.

·         Import /Export tapes to the tape libraries as advised by client tech support