Responsibilities for this position may include but are not limited to:

·         Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and L3 application teams.

·         Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally. 

·         Ensures consistent processes, procedures and technologies are utilized across enterprise environment.

·         Understand and follow direction provided by the Application and System Services team leads and managers.

·         Document recurring issues in the Knowledge Base

·         Document in detail case status and tasks / work completed with end users in the ITSM system

·         Follow the critical incident process

Required Qualifications:

·         Bachelor’s degree in IT or Computer Science preferred

·         Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:

·         Mobile Device Management and Mobile Web Apps, iOS, etc.

·         Active Directory Administration and Infrastructure Design

·         Windows 10 Operating System advanced troubleshooting; proficient using Windows registry

·         Microsoft Office Suite (2010/2016) advanced troubleshooting.

·         Hardware troubleshooting with the ability to pinpoint hardware vs. software issue

·         General knowledge/troubleshooting for Macs

·         General knowledge/troubleshooting for Networking

·         General knowledge of Microsoft Intune

·         Printers

·         Skype Video Conferencing system support

·         Office 365

·         Understand and troubleshoot Azure MFA

·         Desktop imaging

·         Strong customer service skills