Job Responsibilities :

- Understand the structure of the Corporation Business Lines and IT organization

- Lead major IT incidents, act as a coordinator between the IT support teams and the business lines

- Ensure appropriate communications are sent to senior management and other stakeholders, advising on incident resolution progress and customer impact

- Recognize incident recurrences, build and leverage on knowledge management database

- Participate in the Change Review and Incident Resolution Team meetings to explore the potential deficiencies

- Collaborate with the Business Service Assurance team to reduce major incidents, improve monitoring and potential incident detection

Primary skill set:

- Bachelor’s or Master’s degree from an accredited university in an IT related field

- 5+ years of relevant experience in IT infrastructure and application support

- IT process mindset – familiarity with ITIL framework, especially in the incident / change / problem management areas

- Desire and ability to learn new technologies, business processes and communication protocols

- Technical expertise in at least one of the following IT service areas: Applications, Server, Storage, Network, Middleware, Mainframe, Cloud solutions

4.Nice to Have skill sets :

Cloud computing, infrastructure/application automation and system thinking