Role: Delivery Service Manager

Work location: TPM, Bukit Jalil/ Sunway

Job Purpose

As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.

Job Responsibilities

• Understand and owns every aspect of the service delivery, governance and performance.

• Face to the business for operational services and the initial single point of contact and escalation

  for operational service issues.

• Responsible for driving continuous improvements to facilitate 'good enough' team output and

  elevating overall service experience.

• In collaboration with Product Managers ensure releases and changes are delivered in a

  controlled and agile manner.

• Lead the operations of services and products to achieve fit for purpose service levels in

  productivity, quality, output, and cost.

• May act as squad lead for run squads (ops or devops).

  Job Requirements

• Has business domain knowledge.

• Passionate about learning, sharing and further developing‚ best practice and embed it as next

  practice to achieve greater impact.

• Good enough instead of perfection.

• Exhibits servant leadership behavior, self-aware leader and a flexible team-player.

• Possess a combination of analytical thinking, hands-on problem solving and a customer-service

  mindset.