• ●  Develop and cultivate group dynamics in and across squads including mediating conflicts; empowering and facilitating teams to make decision; promoting self-organization of the team the squads

• ●  Keeps the teams focused on delivery and value realization being attentive and eliminating teams’ distractions and impediments

• ●  Creates a safe environment for team members, demonstrates exemplary listening skills & asks insightful questions to explore alternative perspectives.

• ●  Pass the Agile and Scrum values to the team by serving as a mirror to the team, reminding them of their commitments and continuously improving processes

• ●  Enable the team to keep the big picture, sharing company insights, connecting the team to the business and other programs and teams effectively and enabling effective business partnership

• ●  Models transparency and builds trust across teams.

• ●  Facilitates scrum ceremonies across Digital Ecosystem, at a multi-squad level (Sprint Planning;

  Sprint Grooming Sprint Reviews and Retrospectives).

● Anticipate problems and actively remove impediments.

• ●  Supports with capability enablement, working with chapter leads.

• ●  Help the team to align scrum tools (e.g. storyboard, burndown charts, backlogs, etc.) as needed.

• ●  Lead & support all Engage 2021 activities from a PIIX commitment perspective with full support from IT CX&E Strategic Theme Digital Area Lead and Customer Engagement Lead.