Position: Onsite Support Engineer

No. of open positions: 2

 Job Location: Taipei

Skill-set required:

As a minimum, each onsite support Workplace Engineer shall have the following skillset:

ü  Good customer facing skills and be well presented

ü  Independent and pro-active thinking

ü  Builds effective relationships both within the team and across the business and Professional Services

ü  Able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices

ü  Able to work alone and unsupervised, taking the initiative when necessary

ü  Organizes and prioritizes work appropriately

ü  Experience of using a Call Logging system

ü  Good working knowledge of Windows 7/10 and related Office applications

ü  Support experience of MACs 

ü  Knowledge of mobile devices – Android and iOS

ü  Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components

ü  Familiarity with Microsoft SCCM during troubleshooting, H&E support

ü  Ability to replace defective parts, as identified by TCS

ü  Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable

ü  Valid driving license

ü  Excellent communication are mandatory in English and local language; regional language support would be a plus

ü  36 months of experience in IT field is required

·         Engineer’s background check is required

Required tools and equipment: Screwdrivers, ESD security mat, pair of pliers, Tablet / smartphone, RJ45 Crimping Tool, RJ45 Signal tester.

Language(s): Native local language, Good English language skills in reading, writing and speech.

Tentative DOJ: 01^st Sep 2020

Following services are in scope. 

• IMAC/D
• Break/Fix or Hands &Eyes
• Onsite Support
• Network Hands & Eyes 
• Project Services
• VIP Users Support
• IT Vending Machines
• IT Kiosks
• Device Deployment and Depot Management
• Administration of A/CMDB

Following devices are in scope. 

• PCs (Windows)
• Laptops
• Printers (incl. Label Printers)
• TVs
• Projectors
• Phones
• iPads and Tablets
• Vending Machines
• Digital Lockers
• GxP compliant systems
• Peripherals
• Security equipment (Card readers, cameras, etc.)
• Server & Server room equipment (UPS)
• Storage
• Network Equipment
• Mobile Phones
• Printers

Telephony and video conferencing equipment including headsets