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Inersoft Careers:Jobs

Job Details
Looking for Korean Speakers Servicedesk/Helpdesk - Malaysia
Desktop
Malaysia
2020-08-12 06:11:30
  • Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
  • Ensure user complaint is entered accurately in Service Now
  • Ensure that all communication & steps performed are logged into Ticketing system promptly & completely
  • Timely updates to users on the progress of the ticket
  • Ensure critical issues are escalated to appropriate teams & management
  • Must be able to troubleshoot user queries via calls, mails & multiple channels
  • Must be able to answer phones from users professionally and respond to user inquiries and complaints.
  • Must be able to handle installation, configuration & upgrading software
  • Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other applications.
  • Should possess excellent communication skills, including verbal with proper grammar.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Flexibility to work in any shift

 

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