Job Details
Hiring for servicedesk/Helpdesk - Malaysia
Desktop
Malaysia
2020-08-11 05:20:16
- Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
- Ensure user complaint is entered accurately in Service Now
- Ensure that all communication & steps performed are logged into Ticketing system promptly & completely
- Timely updates to users on the progress of the ticket
- Ensure critical issues are escalated to appropriate teams & management
- Must be able to troubleshoot user queries via calls, mails & multiple channels
- Must be able to answer phones from users professionally and respond to user inquiries and complaints.
- Must be able to handle installation, configuration & upgrading software
- Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other applications.
- Should possess excellent communication skills, including verbal with proper grammar.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Flexibility to work in any shift