Service Desk Engineer

Provides 24x7 Service Desk support as defined by first response/Tier 1 support.

Responsibilities:
• Provides 24x7 Service Desk support as defined by first response/Tier 1 support.
• Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
• Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Shift work is required.

EXPERIENCE/KNOWLEDGE & SKILLS
• Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
• Excellent organisational skills 
• 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required
• Managing incidents including business expectations and communication 
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 
• ITIL Knowledge will be a plus.