JD Below: 

• Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers 
• Provide user data and application recovery 
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 
• Use tools and methodologies to load, copy and customize operating system configurations for deployment 
• Responsible for tracking hardware and software inventory 
• Familiarize end users on basic software, hardware and peripheral device operation 
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers 
• Works with vendor support contacts to resolve technical issues within the desktop environment 
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies 
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment 
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment 
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment 
• Customize desktop hardware to meet user specifications and site standards 
• Provide VIP support 
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases 
• Update KB with solution provided