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Inersoft Careers:Jobs

Job Details
Hiring for Delivery Service Manager - Malaysia
Manager
Malaysia
2020-06-03 17:05:33

ob Responsibilities

  • Understand and owns every aspect of the service delivery, governance and performance.

  • Face to the business for operational services and the initial single point of contact and escalation

    for operational service issues.

  • Responsible for driving continuous improvements to facilitate 'good enough' team output and

    elevating overall service experience.

  • In collaboration with Product Managers ensure releases and changes are delivered in a

    controlled and agile manner.

  • Lead the operations of services and products to achieve fit for purpose service levels in

    productivity, quality, output, and cost.

  • May act as squad lead for run squads (ops or devops).

    Job Requirements

  • Has business domain knowledge.

  • Passionate about learning, sharing and further developing‚ best practice and embed it as next

    practice to achieve greater impact.

  • Good enough instead of perfection.

  • Exhibits servant leadership behavior, self-aware leader and a flexible team-player.

  • Possess a combination of analytical thinking, hands-on problem solving and a customer-service

    mindset.

 

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