ob Responsibilities

• Understand and owns every aspect of the service delivery, governance and performance.

• Face to the business for operational services and the initial single point of contact and escalation

  for operational service issues.

• Responsible for driving continuous improvements to facilitate 'good enough' team output and

  elevating overall service experience.

• In collaboration with Product Managers ensure releases and changes are delivered in a

  controlled and agile manner.

• Lead the operations of services and products to achieve fit for purpose service levels in

  productivity, quality, output, and cost.

• May act as squad lead for run squads (ops or devops).

  Job Requirements

• Has business domain knowledge.

• Passionate about learning, sharing and further developing‚ best practice and embed it as next

  practice to achieve greater impact.

• Good enough instead of perfection.

• Exhibits servant leadership behavior, self-aware leader and a flexible team-player.

• Possess a combination of analytical thinking, hands-on problem solving and a customer-service

  mindset.