Job Responsibilities

• You are responsible to support complex CRM ecosystems, performing configuration changes, troubleshoot issues, coordinate requests with various users.

• You will be dealing with vendors on issues, configurations, changes and releases.

• You need a good understanding of CRM applications support, integration with other tools and

  aware on commercials sales and marketing.

  Job Requirements

• Degree in Computing, Computer Science or Software Engineering.

• 3-5 years related experience in IT application support.

• Preferably in IT operations or shared service center IT support.

• Knowledge on master data, data loading and ETL jobs will be added advantage.

• Has good soft skills and fluent communicator.

• Keen on operational support and service improvements.

• Proficient with IT Service Management, ITIL processes

• CRM systems know-how

• Knowledge on master data, data loading and ETL jobs will be added advantage

• Has an agile mindset and understand MVP, focused on incremental value rather than perfection.

• Knowledgeable in the areas like Commercial, Sales, Marketing, Digital.

  Mandatory skills

• IT application support and operations.

• Troubleshoot applications issue at complex enterprise level

• ITIL 4 and Agile mindset