JD Below: 
Service Desk Engineer 

Provides 24x7 Service Desk support as defined by first response/Tier 1 support. 

Responsibilities: 
• Provides 24x7 Service Desk support as defined by first response/Tier 1 support. 
• Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. 
• Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. 
• Shift work is required. 

EXPERIENCE/KNOWLEDGE & SKILLS 
• Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) 
• Excellent organisational skills 
• 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required 
• Managing incidents including business expectations and communication 
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 
• ITIL Knowledge will be a plus.