Cache::write() - CORE/Cake/Cache/Cache.php, line 310
I18n::translate() - CORE/Cake/I18n/I18n.php, line 174
__d - CORE/Cake/basics.php, line 616
Cache::write() - CORE/Cake/Cache/Cache.php, line 308
DataSource::listSources() - CORE/Cake/Model/Datasource/DataSource.php, line 109
Mysql::listSources() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 189
Model::setSource() - CORE/Cake/Model/Model.php, line 1113
Model::getDataSource() - CORE/Cake/Model/Model.php, line 3243
Model::_findCount() - CORE/Cake/Model/Model.php, line 2795
Model::buildQuery() - CORE/Cake/Model/Model.php, line 2732
Model::find() - CORE/Cake/Model/Model.php, line 2691
Model::exists() - CORE/Cake/Model/Model.php, line 2606
JobsController::jobdetails() - APP/Controller/JobsController.php, line 314
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_list' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::listSources() - CORE/Cake/Model/Datasource/DataSource.php, line 109
Mysql::listSources() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 189
Model::setSource() - CORE/Cake/Model/Model.php, line 1113
Model::getDataSource() - CORE/Cake/Model/Model.php, line 3243
Model::_findCount() - CORE/Cake/Model/Model.php, line 2795
Model::buildQuery() - CORE/Cake/Model/Model.php, line 2732
Model::find() - CORE/Cake/Model/Model.php, line 2691
Model::exists() - CORE/Cake/Model/Model.php, line 2606
JobsController::jobdetails() - APP/Controller/JobsController.php, line 314
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_list' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::listSources() - CORE/Cake/Model/Datasource/DataSource.php, line 109
Mysql::listSources() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 206
Model::setSource() - CORE/Cake/Model/Model.php, line 1113
Model::getDataSource() - CORE/Cake/Model/Model.php, line 3243
Model::_findCount() - CORE/Cake/Model/Model.php, line 2795
Model::buildQuery() - CORE/Cake/Model/Model.php, line 2732
Model::find() - CORE/Cake/Model/Model.php, line 2691
Model::exists() - CORE/Cake/Model/Model.php, line 2606
JobsController::jobdetails() - APP/Controller/JobsController.php, line 314
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_jobs' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
DataSource::describe() - CORE/Cake/Model/Datasource/DataSource.php, line 134
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 303
Model::schema() - CORE/Cake/Model/Model.php, line 1322
Model::getColumnType() - CORE/Cake/Model/Model.php, line 1359
DboSource::_parseKey() - CORE/Cake/Model/Datasource/DboSource.php, line 2565
DboSource::conditionKeysToString() - CORE/Cake/Model/Datasource/DboSource.php, line 2520
DboSource::conditions() - CORE/Cake/Model/Datasource/DboSource.php, line 2403
DboSource::buildStatement() - CORE/Cake/Model/Datasource/DboSource.php, line 1720
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1517
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1079
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::exists() - CORE/Cake/Model/Model.php, line 2606
JobsController::jobdetails() - APP/Controller/JobsController.php, line 314
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_jobs' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 337
Model::schema() - CORE/Cake/Model/Model.php, line 1322
Model::getColumnType() - CORE/Cake/Model/Model.php, line 1359
DboSource::_parseKey() - CORE/Cake/Model/Datasource/DboSource.php, line 2565
DboSource::conditionKeysToString() - CORE/Cake/Model/Datasource/DboSource.php, line 2520
DboSource::conditions() - CORE/Cake/Model/Datasource/DboSource.php, line 2403
DboSource::buildStatement() - CORE/Cake/Model/Datasource/DboSource.php, line 1720
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1517
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1079
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::exists() - CORE/Cake/Model/Model.php, line 2606
JobsController::jobdetails() - APP/Controller/JobsController.php, line 314
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_resume_categories' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
DataSource::describe() - CORE/Cake/Model/Datasource/DataSource.php, line 134
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 303
Model::schema() - CORE/Cake/Model/Model.php, line 1322
DboSource::fields() - CORE/Cake/Model/Datasource/DboSource.php, line 2295
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1527
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_resume_categories' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 337
Model::schema() - CORE/Cake/Model/Model.php, line 1322
DboSource::fields() - CORE/Cake/Model/Datasource/DboSource.php, line 2295
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1527
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_countries' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
DataSource::describe() - CORE/Cake/Model/Datasource/DataSource.php, line 134
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 303
Model::schema() - CORE/Cake/Model/Model.php, line 1322
DboSource::fields() - CORE/Cake/Model/Datasource/DboSource.php, line 2295
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1527
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_countries' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 337
Model::schema() - CORE/Cake/Model/Model.php, line 1322
DboSource::fields() - CORE/Cake/Model/Datasource/DboSource.php, line 2295
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1527
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_locations' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
DataSource::describe() - CORE/Cake/Model/Datasource/DataSource.php, line 134
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 303
Model::schema() - CORE/Cake/Model/Model.php, line 1322
DboSource::fields() - CORE/Cake/Model/Datasource/DboSource.php, line 2295
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1527
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_locations' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 337
Model::schema() - CORE/Cake/Model/Model.php, line 1322
DboSource::fields() - CORE/Cake/Model/Datasource/DboSource.php, line 2295
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1527
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 109
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_jobs_skills' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
DataSource::describe() - CORE/Cake/Model/Datasource/DataSource.php, line 134
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 303
Model::schema() - CORE/Cake/Model/Model.php, line 1322
Model::getColumnType() - CORE/Cake/Model/Model.php, line 1359
Model::getColumnType() - CORE/Cake/Model/Model.php, line 1370
DboSource::conditionKeysToString() - CORE/Cake/Model/Datasource/DboSource.php, line 2501
DboSource::conditions() - CORE/Cake/Model/Datasource/DboSource.php, line 2403
DboSource::buildStatement() - CORE/Cake/Model/Datasource/DboSource.php, line 1720
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1630
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Warning (512): _cake_model_ cache was unable to write 'default_intecareers_jobs_skills' to File cache [CORE/Cake/Cache/Cache.php, line 310]
Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DataSource::_cacheDescription() - CORE/Cake/Model/Datasource/DataSource.php, line 309
Mysql::describe() - CORE/Cake/Model/Datasource/Database/Mysql.php, line 337
Model::schema() - CORE/Cake/Model/Model.php, line 1322
Model::getColumnType() - CORE/Cake/Model/Model.php, line 1359
Model::getColumnType() - CORE/Cake/Model/Model.php, line 1370
DboSource::conditionKeysToString() - CORE/Cake/Model/Datasource/DboSource.php, line 2501
DboSource::conditions() - CORE/Cake/Model/Datasource/DboSource.php, line 2403
DboSource::buildStatement() - CORE/Cake/Model/Datasource/DboSource.php, line 1720
DboSource::generateAssociationQuery() - CORE/Cake/Model/Datasource/DboSource.php, line 1630
DboSource::read() - CORE/Cake/Model/Datasource/DboSource.php, line 1072
Model::find() - CORE/Cake/Model/Model.php, line 2696
Model::read() - CORE/Cake/Model/Model.php, line 1527
JobsController::jobdetails() - APP/Controller/JobsController.php, line 321
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 486
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 187
Inersoft Careers:Jobs
Job Details
Service Desk Troubleshooting Support
Server Admin
Japan
Tokyo
2020-03-23 12:49:43
Service Desk Troubleshooting Support
The Service Desk Teams work 24x7, though Service Desk Extension Service resources were requested in 2 shifts
- 9 hours shift are expected (Not 24X7 coverage).
- Services shifts were requested also during weekdays, weekends & holidays as shall be mutually agreed.
Roles & Responsibilities
The target of this team is to provide local expert troubleshooting assistance, using the tools/processes, to enhance the team ability to achieve faster RCA, high level drill down and handover to appropriate POD for further handling
The following are a list of work items to be agreed with the team and prioritized based on team availability and need:
- Modify complaints from Customer Care to technical terms and deeper handling
- Filter complaints: Self handling, hand back to CC, technically categorize and escalate to vendors
- Ways to troubleshoot and resolve problems with different vendors, at different domains: Core, RAN & coverage, Services, Networking and connectivity (RMNO, Roaming IN/OUT, HW, Interfaces, …)
- Define methods to provide technical assistance for questions and problems from SD and End User Customers
- dashboards reviews to diagnose customers service bad experience issues and identification of problem trends
- Monitor and identify performance issues proactively using applications
- Writing, editing, and revising MOPs & procedure manuals for Customer Care complaints handling
- Triage and troubleshooting using indicators and tools and drill downs to give 1st line response to Customer Support Team
- When & How on tickets escalation to suitable PODs, or vendors for further investigation, treatment, or/and solution
- Online monitoring customer complaints and collect data for next level escalation
- Emulate or reproduce technical problems encountered
- Derive with teams and PODs on special VIP handling procedures, tools and MOPs
- Proactive enhancement - Work with other functions within business to help identify issues and requirements for continues service and improvements
- Review possible ways to support and contribute on special projects
- Work with teams to create a maintenance, problems and solutions log
- Map and modify over time the R&R for 1st level triage and troubleshooting support
session_write_close - [internal], line ??
[main] - [internal], line ??
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Cache::write() - CORE/Cake/Cache/Cache.php, line 310
DboSource::__destruct() - CORE/Cake/Model/Datasource/DboSource.php, line 3317
[main] - [internal], line ??