Dear Candidates, 

Currently we are hiring for the  "Technician, Network Operations" role . Interested candidates kindly drop your CV to the below mentioned mail id .

Position: Technician, Network Operations

Location: Gunma, Japan

Experience: 2-3 Years

Contract Duration: 1 Year

Language Proficiency: Bilingual (Japanese and English)

Roles and Responsibilities:

Operational Support

·         Support customer VSAT site commissioning and troubleshooting.

·         Monitor full-time managed services as well as teleport RF/IF equipment, associated ground systems.

·         Utilize tools and demonstrate basic proficiency to troubleshoot RF or IP signals.

·         Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.

·         Respond in a timely manner to incoming customer calls / emails with professionalism.

·         Assist with the monitoring and execution all maintenance coordination activities, including IP routing as necessary.

·         Escalate and report on service issue corrective measures to Senior Technicians.

·         Consistently demonstrate the ability to adapt to new technology requirements, tools, and processes

·         Provide support for special projects, initiatives and focus groups

·         Create and review trouble tickets for RF interference issues or circuit events to ensure accurate documentation and all follow up actions are completed.

·         Manage RMA process of customer VSAT equipment.

·         Conduct process reviews and provide tool development input to improve customer service delivery.

·         Provide input for the development of departmental workflow, review, update, and write processes & procedures as needed

Skills Required: 

·         A high school diploma or vocational school graduate.

·         At least three years of commercial experience in a broadcast and/or data environment.

·         Current working knowledge of satellite, fiber, data and/or broadcast related equipment.

·         Must be able to work 24 X 7 rotating shifts, consistently demonstrate the ability to follow company guidelines in making decisions under stressful conditions in a multi-tasking work environment.

·         Must be able to proficiently convey technical issues equally to skilled and unskilled individuals.

·         Must have experience working in a bilingual environment with written/verbal skills in Japanese as the primary language and English as the second language.

·         Must have and consistently display good team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.

·         Must have basic computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment.