Job Responsibilities & requirements:

• Understand and own every aspect of the service delivery, governance and performance.

• Face to the business for operational services and the initial single point of contact and escalation

  for operational service issues.

• Responsible for driving continuous improvements to facilitate “good enough” team output and

  elevating overall service experience.

• In collaboration with Product Managers ensure releases and changes are delivered in a

  controlled and agile manner.

• Lead the operations of services and products to achieve fit for purpose service levels in

  productivity, quality, output and cost.

• May act as squad lead for run squads (ops or devops).

• Minimum 8 years of experience of application ops management/ service management