POSITION: DESKTOP SUPPORT ENGINEER L1 & L2(Singapore citizen & PR)

Experience : 1+years

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007

and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any

other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers

and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised Peripheral Eqipement

• Responsible for monitoring, operating, managing, troubleshooting and restoring to

service any terminal service client, personal computers (PC) or notebooks that has

authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any

other authorised peripheral equipment the Desktop Support Administrator will

escalate the issue/problem to proper tier 3 support team member