Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office
Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system
configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device
operation
• Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop
environment
• Escalate issues and involve experts wherever required in order to resolve issues
as quickly as possible
and any other authorised desktop applications
& Microsoft or related security patches/Policies• Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers
and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other
authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
. Provide VIP support
. Resolve and update incidents with in SLA and also update stakeholders for P1 cases
. Update KB with solution provided