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Inersoft Careers:Jobs

Job Details
Hiring for Servicedesk Engineer - Singapore
IT Help Desk
Singapore
Singapore
2019-09-09 09:57:41

Provides 24x7 Service Desk support as defined by first response/Tier 1 support.

 

Responsibilities:

  • Provides 24x7 Service Desk support as defined by first response/Tier 1 support.
  • Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
  • Shift work is required..

 

CORE COMPETENCIES:

  • Applying Expertise and Technology
  • Analysing
  • Delivering Results and Meeting Customer Expectations
  • Achieving Personal Work Goals and Objectives
  • Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

 

EXPERIENCE/KNOWLEDGE & SKILLS

  • Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
  • Excellent organisational skills
  • 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required
  • Managing incidents including business expectations and communication
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
  • When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
  • Develop trends by monitoring and analysing incoming calls, problems and support requests
  • Perform post-resolution follow ups to help requests
  • Reinforce SLAs to manage end-user expectations
  • ITIL Knowledge will be a plus.

 

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