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Inersoft Careers:Jobs

Job Details
Technical Helpdesk Associate
Technical Helpdesk Associate (SHD)
Malaysia
Malaysia
2019-05-21 09:41:34
  1. Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  2. Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools
  3. Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  4. Responsible to meet customer SLA’s agreed in place
  5. Responsible for setting customer expectation and escalate  issues in case of need/process related  to the higher level  in order to resolve the issue to the customer's complete satisfaction
  6. Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  7. Perform ad-hoc tasks as assigned from time to time.

 

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