Objectives
The Site Support Engineer Role SSE’s are engineers with the right mix of knowledge and skills in software engineering (i.e. Programming, data structures and algorithms) and systems engineering (i.e. applying scientific principles of experimentation and observation to entire systems to improve reliability, performance and operability).
We constantly evaluate our products before and aft4er production releases to prevent, identify and fix problems that impact service availability in deploying, configuring, monitoring, recovering and scaling.
We dedicate at least 50% of our time 'engineering away' problems both, directly and through pairing and mentoring.
We work side-by-side with SREs in our team applying software engineering principles to resolve problems impacting service uptime or our operational efficiency.
We troubleshoot, resolve and prevent issues through technical knowledge and the use of internally developed tools.
We seek to eliminate manual and repetitive operations tasks at every opportunity by exploiting open source tools, contributing to open source projects and building new tools when required.
We value technical curiosity, creative thinking and a great learning ability above proficiency with a specific toolset.
BS / BA or equivalent experience in Computer related field
Required Skill