Role Responsibility

• Responsible for ongoing vulnerability management by coordinating and deploying patches and server rebuilds throughout the estate.

• Responsible for operational support and maintenance of 2,900+ servers located globally, running Microsoft Windows. This includes server builds, monitoring, configuration and ongoing maintenance of servers.

• Perform system administration duties across the environment to provide support services for customer.

• Perform system recoveries.

• Maintain server availability for all sites and periodically participate in DR exercises.

• Must have good problem solving, teamwork, communication and customer service skills.

• Resolve help desk escalations and process items in a ticket queue.

• There are no after-hours on call requirements, but the individual should remain flexible for critical situations.

• Troubleshoot and resolve system issues and provide operations support for bridge calls.  

• Participate in the implementation of Window related projects for server builds.

• Monitor servers and remediate alerts that get raised.

• Being able to follow documented processes and procedures is critical.

• English language skills & good clear communication is an absolute must.

Experience

•      5-7 years

•      Windows 2008 R2, 2012 R2, 2016,

•      Red Hay Enterprise Linux 5/6/7 is a plus

•      Knowledge of System Center Configuration Manager and Windows Update Services

•      Experience with System Center Operations Manager

•      Powershell scripting is a plus.

•      Server hardware (HP Proliant, Sun/Oracle)

•      Conceptual knowledge of storage and networking components (TCP/IP, NFS, DNS, LDAP, FTP, NTP, Samba)

•      Graduation degree preferred