Job Description:

To be responsible for the Support & Administration of applications and services used for the production, management & delivery of content and services online.

Main Responsibilities

• Providing capacity planning, monitoring, and maintenance of designated system(s) Identifying trends or problems (as defined under ITIL).
• Understanding, in depth, the business processes supported by the system
• To maintain production environments relating to online services. This will include development, qa, uat, stage and production systems.
• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance
• Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• Analyze the logs and find out issues quickly before users are impacted.
• Analyze and fix the critical issue reported during business hours.
• Analyze, Recommend and Implement security and performance on application.
• Manage and deploy cloud based application.
• Work with business to understand the issue and communicate back to them how it was resolved.
• Monitor the Performance of the servers.
• Understand infrastructure and network and fix issue in configuration.
• Communicate with vendors to solve the issue in cloud based application.
• Proactively monitor ticket queue and clear the incident timely.
• Meet SLA for incidents and requests.
• Work in ITIL framework/process and use tools related to that.
• Work with CDN & Cloud Hosting Partner to implement / release new projects in infrastructure.
• Knowledge of building highly scalable systems
• Knowledge of automated deployment
• Knowledge of source control and release management tools
• Experience of monitoring tools and/or transaction monitoring
• Experience of virtualization of applications particularly using VW-Ware
• Experience of multiple database environments
• Experience in programming languages / scripting
• Experience of large scale file replication or messaging systems

Skills:

Visual Studio 2010, ASP.Net, C# 4.0, SQL Server 2012, JavaScript, HTML, CSS, Managing cloud application and hosting, Hudson, Jenkins CI tools

1 - 3 years’ experience with:

Adobe Experience Manager (AEM)
OSGi framework (Bundles/Services, tag libraries)
Experience coding with Java/J2EE
Experience integrating AEM into application servers and Web servers

Experience of building and maintaining applications in a multiplatform environment (Windows Server and/or Unix/Linux environments)

Web server (ideally Apache) configuration and management
Knowledge of application servers such as JBOSS