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Inersoft Careers:Jobs

Job Details
Hiring for Application Support Analyst - Singapore
Analyst
Singapore
Singapore
2018-07-12 03:08:07

Responsibilities & Tasks:

  • Support user functional queries via phones / emails
  • Understand the business process and WM operations to support business queries.
  • Work closely with business and IT Vendor / IT L3 support team to get the issue resolved based on the priority.
  • Manage end to end co-ordination of the tickets assigned with prioritization of incoming requests. 
  • Make proposals to further improve interaction processes and enhance value of the Service Desk, focusing on lean and value added services for end-customers; respectively minimize overall outsourcing cost for DB
  • Flexibility in work hours will be required based on the priority of the issues.
  • Perform health check and publish the report.
  • Respond to tickets raised by users and provide Level-1 and Level-2 support.
  • Respond to job failure alerts and take remedial action.
  • Troubleshoot issues in existing scripts and develop, wherever required.
  • Participate and perform DR / BCP exercise.
  • Work closely with Development team to get a complete understanding of functionality changes and issues

 

Business & Technical Skills

  • In-depth knowledge of banking operations processes at least payments / cash, securities and settlement activities.  Understanding of complex products is highly recommended. By in-depth knowledge is meant that banking operations are to be understood from
    • A business point of view e.g. how are payment executed in the market, different industry settlement rules, clearing & custody systems, etc.
    • A systems point of view meaning understanding of how transactions are to be booked / processed in a core banking system e.g. different legs of complex products, fees schedules to be set-up in the system, etc.
    • An end-to-end view meaning understanding of the different steps and different intervenient / interdependencies
  • Perfect oral and written skills in English
  • Knowledge of Avaloq, Digital platforms and DB processes & products would be a high plus.
  • Should have a clear understanding of L1 / L2 / L3 Production Management Process.
  • Should have exposure to working in multi-technology, multi-country environment
  • Should possess ITIL V8 Foundation certification.

 

Soft Skills

  • Very customer / service focused and delivery oriented
  • Excellent interpersonal and conflict resolution skills, ability to interface with all levels of management
  • Expectations and stakeholder management
  • Ability to effectively prioritize and multi-task in a high-stress, high-pressure environment.  Be very stress-resistant
  • Excellent communication (oral and written) skills in English, French and/or German

 

Experience & Exposure

  • At least 3-5  years of experience in Banking sector with support background within the Wealth Management industry
  • At least bi-lingual (English is one the language) (ideally tri-lingual)
  • Proven track record in client and/or front-office facing (from an operational point of view)
  • Experience in Production support would be a plus.
  • Unix file systems, commands, shell scripting development and trouble shooting
  • Windows systems, batch scripting development and trouble shooting
  • Oracle PL/SQL queries development and trouble shooting
  • Managing / monitoring Control-M and Tivoli/Geneos monitoring tools
  • JAVA and .NET Scripting & knowledge.
  • VB Scripting & Excel Macro
  • Digital UI.

 

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