Key Responsibilities

• Work with the business and operations stakeholders, collect and write business requirements in the Agile form - user stories/ use cases etc.
• Experience with developing and maintaining project documents like Business Requirements Documents, process flows, wireframes etc.
• Writing individual stories that are very clear and concise and are easy to understand and implement by the development team
• Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary
• Work with technology partners to review functional solutions documentation
• Analyzing a broadly-defined area and using functional decomposition to define high-level epics and stories to create a well-organized, value-driven framework to provide the required business value in the Product Backlog
• Document future business processes
• Participate in UAT cycles, including preparing and executing test cases and resolving issues with technology
• Process improvements and simplification of existing functions
• Deliver end user training
• Work with senior stakeholders for both technology and business
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives

Requirements (Skills & Experience)

• 10+ years of experience working as a Business Analyst within financial institution managing customer facing applications, ideally insurance or retail banking
• Extensive experience in collecting user requirement and supporting production on customer journey
• Exposure to different platforms, desktop, tablets, mobile, call centre, IVR, chatbot, ...etc
• Solid experience in payment gateway and other interfaces
• 5+ years of experience of working in an Agile environment; conversant with Agile tools like Confluence, Jira, Rally, etc.
• Experience bringing together and working with cross functional delivery teams
• Ability to solve complex problems and develop solutions and communicate to the organization in an actionable manner
• Ability to manage multiple projects with competing priorities
• Strong leadership, communication, and prioritization skills
• Collaborative, with flexibility of working with different teams in Digital and across firm
• Strong grasp of new technologies, competitive landscapes, marketplace, and the banking regulatory environment
• Experience with continuous integration practices for speed to market is a plus
• Bachelor’s degree required