Position: Desktop VIP Support

Technical Talent Specialization:

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

• Provide user data and application recovery

• Use diagnostic tools to troubleshoot problems associated with network

connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system

configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device

operation

• Take ownership and responsibility of queries, issues and problems assigned to

the Desktop Support Engineers

• Works with vendor support contacts to resolve technical issues within the desktop

environment

• Escalate issues and involve experts wherever required in order to resolve issues

as quickly as possible

and any other authorised desktop applications

 & Microsoft or related security patches/Policies• Install, upgrade, support and troubleshoot for printers, computer hardware and any

other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers

and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other

authorised peripheral equipment