Key responsibilities

Advanced knowledge telecom technical environments;

• Managing a team with 24*7 support.
• Handling system audits by ensuring that all holes and vulnerabilities needs to be closed in and get the sign-off from customer.
• Identification of Single point of failures and suggesting methods to customer to minimize the downtimes
• Knowledge and own contract network schedules, SLA’s, etc;
• Point of contact for all network related issues
• Ensure client infrastructure is up to date (N-1), with all risks identified and work on action plans implementation; 
• Follow ITIL standards and have all documents peer reviewed;
• Have all client documentation stored in a repository;
• Reduction in the resulting number of alerts
• Ensure KM(knowledge articles, (which includes SOPs, SMTDs, process documents, etc.) are updated and reviewed.
• Run Service improvement programs that aim at improving availability & performance of business applications.
• Change Management and Change Success Assurance;
• Join Lessons Learnt Sessions to failed changes, including RCA and action plan; Ensure diagrams are up to date and peer reviewed;
• Provide technical support on SEV 1 incidents when engaged;
• Work on Problem Records resolution involving engineering;
• Participate in Tower Level Reviews along with Network Manager.

Qualification

Experience

8-10 years of exp.

Skills

• Solid background in Network delivery Model
• Excellent interpersonal and communication skills;
• High commitment to business and personal integrity and professionalism.
• knowledge of Cisco router ASR 1000 series  and switches Nessus 7K,5K,2K, Cat 5000, 6500/4500
• Cisco F5 LTM/GTM, VIPRION Blade, Cisco/Aruba Controller.
• Strong hands-on experience on Cisco Wi-Fi
•  Good understanding of layer 2 and layer 3 protocols,   Strong understanding and practical experience in network security principles, including device hardening; Firewall and IPS policy and procedures.
• Hands on experience on firewalls Checkpoint R77, Palo Alto etc.
• Hands on experience Blue Coat proxy SSG and Symantec Email Gateway
• Good understanding of WAN optimization concepts

Education

Bachelor's Degree in: Computing Sciences, Information System or related areas